Refund Policy

Last updated: 2026-07-21

1. Overview

GeoCheckTool sells one-time credit packs for Formal Diagnosis batches and offers a recurring monthly Monitor subscription that grants credits automatically every billing period. This policy applies to every one-time purchase and every recurring subscription charge.

2. Unconditional 14-Day Refund Window

You may request a full refund for any purchase or subscription charge within 14 calendar days of the transaction date. The refund is available for any reason or no reason, with no exceptions or conditions. We will not deny a refund because credits were delivered, used, or consumed, or because a diagnosis, action package, verification, or report was completed.

3. One-Time Credit Packs

Each one-time credit-pack purchase has its own unconditional 14-day refund window beginning on the transaction date.

4. Monitor Subscription

Each recurring Monitor subscription charge has its own unconditional 14-day refund window beginning on that charge's transaction date. You may also cancel the subscription at any time to prevent future charges.

5. How to Request a Refund

Contact us at [email protected] or use the support or refund link in your Paddle receipt. Include the email used for purchase and the transaction date or transaction ID so the payment can be located. You do not need to provide a reason for the refund. Do not send card numbers or sensitive payment details by email.

6. Payment Processor

Payments are processed by Paddle, our merchant of record. Paddle may send transaction receipts and handle tax calculation, invoicing, and payment-related compliance. This policy provides a minimum 14-day unconditional refund window and does not limit any additional rights provided by Paddle or applicable law.